Product distribution and materials management are an important part of the supply chain process. It can be more organized and effective if all activities from manufacturing, inventory, and packaging to recycling are maintained. Sometimes at the warehouses, employees find the process of packaging and distribution tedious, which affects their performance. Therefore, automating their work with a more rigid system for searching, organizing, and sending goods can significantly optimize the workflow. For vendors, improving their management system, tracking stock, monitoring purchases, and customizing delivery can fuel working processes and raise profits.
That’s why we would like to share a real-life case study of Agiliway: how the team managed to automate their client’s production processes as much as possible, improve the overall level of customer service, and increase financial profits.
Overview of the Project Objectives
Agiliway was approached by an American customer who expressed a need for optimization of their e-commerce site, specifically about the packing and shipping system. The firm is a prominent food retailer with a substantial presence in the e-commerce sector, operating over 20 online storefronts throughout several states. The provision of high-quality food at a reasonable price has rapidly garnered the attention of target demographics that prioritize a healthier lifestyle and improved overall well-being. The customer expresses a desire to enhance their network by including both online and brick-and-mortar stores, with a particular emphasis on improving the consistency of supply, packaging, and delivery methods. The Agiliway team has encountered the task of expanding the capabilities of the current e-commerce platform and integrating more modules to improve the logistical aspects of packaging, such as storage, distribution, sales, and end-user experience.
The Main Challenges During the Product Development
Our team successfully conducted an on-site visit to the client’s premises to engage in comprehensive discussions on all pertinent business needs. During the project development, the Agiliway team encountered the following challenges:
- The process of knowledge transfer. The system had antiquated characteristics and underwent extensive development over an extended period. Consequently, it became imperative to disseminate information on the product to staff and engage in collaborative brainstorming sessions to foster the generation of novel ideas.
- There is a need to implement the integration of point-of-sale terminals across all physical retail establishments within the specified area.
- The optimization of all product attributes inside the mobile application should include the integration of a box weight feature.
- Improve the shipping and packing components.
Implementing the Solution for Improved Customer Experience
The Agiliway team has used PHP technology to transform the network of websites and provide synchronization for any modifications across all websites. Considerable emphasis was placed on the management of package logistics to boost the efficiency of various operational procedures, spanning from the distribution phase to the final utilization stage. The engineers have successfully achieved these solutions.
- The objective is to enhance the quantity of online retail platforms and streamline the administrative management system to ensure synchronized updates of stock changes across all affiliated websites.
- The purpose is to use API callbacks to increase the effectiveness of the route from a specified purchase at a nearby retailer to the payment terminal. This optimization aims to ensure that any product selected for purchase is appropriately removed from the overall stock.
- The implementation of a sniffer module is proposed as a means to safeguard data against unwanted access.
- The use of improved delivery modules would enable workers to efficiently verify several product data throughout the packing and distribution processes. These parameters include the recipient’s address, product weight, volume, material composition, and price.
- To cater to the diverse requirements of customers, it is recommended to expand the range of delivery choices available, including both expedited and prolonged delivery services.
- The online application enables workers to assign product definitions by using the barcodes and the corresponding unique information associated with each product.
Enhance the packing procedure by affording personnel the chance to identify, monitor, categorize, package, and dispatch things to their ultimate destination. Using a web application that contains complete information about the dimensions and location of the goods makes this possible.
Value Delivered to the Client
The customer was afforded more possibilities to exercise control and oversight over the supply chain via the evaluation of market competitors and the establishment of a competitive pricing strategy. The provided e-commerce solution aided merchants in enhancing their operational procedures, enhancing the overall customer experience, and therefore, augmenting their financial gains. Henceforth, personnel can avail themselves of the advantages offered by an advanced automated packaging and distribution network system, wherein they can effectively oversee the management of all items using a web application. Consequently, the optimization of the distribution process enables the customer to decrease superfluous labor time and minimize delivery time.
If you are interested in receiving business advice or would like additional assistance with your e-commerce solution, please contact Agiliway. We have expertise in developing e-commerce projects within the retail and automotive sectors, and we are enthusiastic about constructing an e-platform either from its inception or by enhancing its existing features.